Important
• Do NOT say child’s name over radio
• Follow BASE instructions
If child is with you
• Call BASE
• Say: “I have a lost child”
• Stay with the child
If caregiver is with you
• Call BASE
• Say: “I am looking for a lost child”
• Stay with caregiver
• Notify BASE with location and status (contained or not)
• Use extinguisher only if trained
• Provide updates and request help if needed
• Report when resolved
• Used extinguishers must be collected by maintenance
• Staff ONLY can call Code Blue
• Life-threatening emergency / ambulance needed
• Call BASE
• Stay with the person
• Call BASE
• Any issue in main parking lot
• Includes suspicious activity or safety concerns
• Stay nearby and observe
• Do not intervene unless instructed
• Call BASE
• State: “Code Alpha” + situation
• Give animal and location
• Dangerous animal escape
• Non-dangerous animal escape
• Animal or keeper emergency
• Person in dangerous animal area
• Wild animal in exhibit
• Do NOT intervene
• Clear area if instructed
Rules
• You MAY provide First Aid if you have: First Aid Certification, CPR Certification, Stop the Bleed Certification, EMT Training, or Medical Professional: Nurse, Physician’s Assistant, Physician, etc.
• Call BASE for all situations
• Stay with person
Levels
• Level 1 – Minor
• Level 2 – Serious
• Level 3 – Life-threatening
Code Blue • Ambulance needed • Staff ONLY can call • Report as: “Level 3 – possible Code Blue”
• BASE – call FIRST for any emergency or if unsure
• 24 – Heather
• 98 – Jess
• 15 – Security
• 20 – Education
• 82 – Cats / Rhino
• 83 – Giraffe / Ungulates
• 85 – TFC
• 88 – Islands
• 89 – Jungle
• 91 – Reptile
• 92 – Kids Kingdom
• 96 – Aquarium
• 97 – Waters Edge
• 99 – First Aid
• 100 – SSA (Guest Services / Retail / Concessions)